Returning An Item On Mercari: A Helpful Illustrated Guide

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Sometimes buying stuff on Mercari doesn’t work out. This short guide will show you what to do when something goes wrong, and you need to return an item you bought on Mercari. In this post i will show you step by step what you need to do to open a return on the Mercari App.

Step 1

Open the Mercari App and click Profile in the bottom right corner. This will open a menu.

Step 2

Click on “Help Center”

Step 3

Scroll all the way to the bottom of the screen, and tap on the “Contact Us” link. This will open a page asking for a Contact Reason.

Step 4

On the contact reason page tap “Purchase” as the reason. It will ask what item you are asking about. Tap select next to the item you wish to return.

Step 5

It will ask what part of the issue are you having trouble with, select “This is about returning my purchase”.

Step 6

It will ask for more details, select “I want to return my purchase”.

Step 7

Fill out the return form, and wait for Mercari to get back with you.

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Reasons You Can Return

  • Item is not as described – an example would be if you received an item listed as new but is used or an item that was listed as a size large, but you receive a small.
  • Undisclosed damage to the item, such as a hole in a piece of clothing or a portion of the item is broken or doesn’t work.
  • The seller has not shipped the item.
  • Incorrect/missing item. – The wrong item was shipped, or the item is missing parts.

Reasons You Can’t Return

  • Item does not fit. – Message the seller and request measurements if they don’t show them in the listing will help prevent this issue.
  • Item does not fit. – Message the seller and request measurements if they don’t show them in the listing will help prevent this issue.
  • Item does not fit. – Message the seller and request measurements if they don’t show them in the listing will help prevent this issue.
  • Item does not fit. – Message the seller and request measurements if they don’t show them in the listing will help prevent this issue.

What Do You Need To Include In The Return Form?

Give a brief description of the reason you want to return the item. Make sure it is one of the reasons listed above in the Reasons I Can Return section.

You will need to provide at least 4 photos of the item you are returning, you can provide more, which I recommend.

Make sure the photos:

  •  Are focused and clear
  • Include all sides of the item.
  • Include all of the items you received in the package (not just what you want to return).
  • Show the packaging you received the item in and the shipping label on the package.
  •  For phones, include the IMEI/Serial Number (if applicable).
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How Long Do I Have To Return An Item?

Return requests must be made within 3 DAYS OF CONFIRMED DELIVERY and BEFORE YOU RATE THE SELLER.

All sales are final three days after delivery or after you rate the seller. You mustn’t rate the seller! Once you rate the seller, you will not be able to open a return. I made this mistake on one of the first items I bought.


FAQ

The Following are some of the questions I get asked most frequently, about returning an item on Mercari.

Do I need to confirm receipt of the delivery, is this the same as rating the seller?

Yes, before a return can be started, you have to confirm the delivery of the item. No, this is not the same as rating the seller.

How long will it take to get my money back from mercari?

You’ll be refunded in the original form of payment.  The refund typically takes 5 business days. Your bank can also play a factor in the time it takes to get your money back.

Where is the Mercari return form?

Sign in to your Mercari account. In the app, click “Contact us” and pick the item you want to return, then scroll down to the page’s bottom. If you’re able to return the item, you will see a form. If not, it will say, “This item doesn’t qualify for a return.”
More 
Information read Mercari’s Refund and Returns Policy.