If you are new to the eCommerce industry or new to utilizing shipping platforms, the options available may seem overwhelming. With eCommerce shipping software, the method of selecting the best shipping option is simplified. When researching shipping software platforms, how do you choose the right one to fulfill your needs? What should you look for when comparing shipping platforms?
Here you will find a detailed comparison of Shippingeasy vs. Shipstation. Both of these companies are headquartered in Austin, Texas, and started around 2011. These are two of the most widely used platforms by merchants.
Review the pros and cons regarding features, pricing, support, and ease of use, to help you make an informed decision. In this review, we will also cover the key features that both ShippingEasy and Shipstation offer.
Pros & Cons of ShippingEasy
There are several pros associated with using ShippingEasy, especially if you are new to the industry. With this software, you can do the following:
- Ability to support and compare rates and discounts for multiple carriers
- 24/7 support
- Affordable pricing
- Easy to use software
- Multi-channel integrations
- Order, track and fulfill in real-time
After filtering through several reviews from users of ShippingEasy, there have only been a few complaints. Overall, users are satisfied with the performance of the platform. Some of the complaints are:
- Lack of ability to see multiple rates for carriers when ordering
- Although the software is easy to use, there is a slight learning curve
- Some functions within the site need improvement (i.e. interface adapting to the size of the browser)
- Billing after cancellation
There are several pricing plans available depending on the needs of the merchant and the volume of orders to fulfill. All plans offer a free trial to test drive the platform and see if it would be a perfect fit.
The starter plan is a basic package provided at no cost for low volume shippers. The drawback to this plan is that you don’t have access to discounts and rates of all shippers. The volume is limited to 50 shipments per month, and access to live support is unavailable. With the starter plan, you are getting what you pay for- nothing. You have limited features available to you. You are still able to do the following:
- Download orders from all channels that you use for order fulfillment
- Print shipping labels in batches
- Full product catalog support
- Send tracking# emails
- Create customized packing slips
- Automatic carrier selection
The basic plan is a slight upgrade from the starter plan. The monthly cost is $29/mo. However, with this plan, you can fulfill up to 500 orders per month. With the basic plan, you have access to all available carriers and lowest rates with USPS. Additionally, the benefits of upgrading to the basic package are:
- Access to setup and training
- Phone, chat and live support
- Personalized shipping labels
- Create detailed shipping reports
Plus, Select, Premium Plans
These plans are for those needing a larger volume limit. Across the three of these plans, the features are the same the only difference is the shipping volume limit. This starts at 1500/mo with the plus and goes up to 6000/mo with the premium. The price range for these plans is $49-$99/ mo. The additional benefit that differs from the basic package is the ability to access cubic discounts through the USPS.
Although there are several features that users have access to, the following are just available key features. The key features are based on consumer expectations and trends.
With the paid plans, you will receive discounts and flat rates through USPS. Carriers available are USPS, UPS, FedEx, DHL, Global, and others.
Users have exclusive access to various forms of training. This training includes advanced dedicated training, getting started guides, and the ability to have unlimited stores, carts, and marketplaces.
Support is available during business hours by phone, email, and live chat. There is also access to a 24/7 knowledge-based and a customer service advisor dedicated to servicing your needs. Customer support provides immediate turn-around. Receive in-person or live online training regarding setup and support.
There are many benefits to the inventory management feature. You will find the ability to:
- Send stock to store
- Access inventory tracking
- Receive assistance with purchase order and recommended reorder
- Ability to import products or use the upload option
- Use of management dashboard
Another plus of using an eCommerce shipping software would be the ability to do more than just shipping. ShippingEasy also provides access to customer marketing. Track the number of emails sent and take advantage of automated email campaigns, product recommendations, and Alexa voice shipping.
ShippingEasy is user-friendly and accessible across multiple devices. These platforms include both web-based and mobile applications.
- Cloud, Saas, Web
ShippingEasy provides the basic needed options for those getting started with shipping. It is perfect for small to mid-sized businesses that allow sellers to integrate across many shopping channels.
If you are a high volume shipper or use international or truck freight shippers, then you may want to look into ShipStation.
Pros & Cons of ShipStation
More carrier selections than ShippingEasy, with the ability to use and access international carrier connections. ShipStation has similarities with ShippingEasy being that it is easy to use and has multi-channel integrations.
ShipStation offers several different plans to fit the need of the user. However, there is not currently an option for a free plan. There is the ability to access a free trial across all the plans to see which plan better fits your shipping needs.
ShipStation offers 6 plans:
This plan is designed for low volume shippers and the cost is $9/mo. You are limited to 50 shipments per month and 1 user.
This the next level plan allowing merchants up to 500 shipments per month. The cost of this plan is $29/mo and allows for 1 user as well. Both the starter and bronze plans have access to e-mail and community forum support. With these 2 plans, you receive Branded shipping labels.
Silver, Gold, Platinum, & Enterprise Plans
As you upgrade in plans, additional benefits are added. The difference with the higher levels is the amount of volume that you can ship and the number of users for the account. The cost ranges in prices from $49-$159/ mo. and you have the option of having up to 10 users. The upgraded plans also include live-chat and phone support in addition to the email and community forum.
This includes reporting tools, return processing, automatic order retrieval, and customized email for confirming and tracking.
Shipping rates are available in real-time, and ShipStation does provide automated shipping options with pre-set rules. ShipStation makes everything easy to use from the interface to the support provided.
Just like ShippingEasy, ShipStation offers the ability to access the application over several different devices. These devices include Mac, IOS, Windows, with the exception that ShipStation can be used with Android, iPhone, and iPad. The marketing options available are similar to ShippingEasy.
ShippingEasy Vs Shipstation Conclusion
When comparing ShippingEasy vs. Shipstation, the features available are quite similar; however, the difference depends on the volume and size of business. ShipStation is geared towards larger enterprises while providing options for small to mid-sized businesses. ShippingEasy is a better value for the smaller businesses and those with no more than 6000/mo in orders. ShippingEasy does automatically upgrade you if you go over the allotted volume limit for the month.
For someone that is just starting, ShippingEasy would be the preferred option as far as value and cost-effectiveness. ShippingEasy offers almost the same benefits but at a fraction of what it would cost to use ShipStation. When deciding between ShippingEasy and Shipstation, keep in mind both software platforms are designed in similar ways. Both offer the ability to integrate with multiple major online shopping carts and provides options for automated shipping.
Through these two software platforms, you can receive the lowest available shipping USPS rates, and you can connect your accounts. On the other hand, ShipStation provides you with a free Stamps.com account. With both platforms, you can save time, money, and reduce anxiety over fulfilling your shipping orders.
The best way to decide is to test out both companies and determine which better suits your needs. You have the basics as far as the key features that are offered, and you can try both platforms for free for 30 days. As your eCommerce shipping needs change, upgrade your plans on the platforms. You are always open to change your mind with both companies and cancel at any time. Now you have the information that you need to make an informed decision regarding these shipping platforms.